A+ Rated Supplier Since 1991

ASI/30117 | SAGE/62756 | PPAI/167575 | UPIC/EMBLEM

AEF Emblem

FAQ

Browse our Frequently Asked Questions below for general information and inquiries. If you don’t see an answer, feel free to contact us.

Orders

How do I place an order?

If you have an ASI/SAGE/PPAI account then you can find our direct contact information there.

Or you can fill out our and a sales representative will reach out to you.

Can I place an order by phone?

AEF Emblem will not be responsible for errors on verbal orders. Please fill out our quote request form or email us directly to place an order.

Can I cancel an order?

Orders can be cancelled but any orders in processing will be subject to costs incurred to date. Cancellation of any order must have factory approval.

What is production time?

Production times vary by product and are listed on each product page. Processing and production starts the day after receipt of the purchase order and artwork approval. Production time does not include weekends, holidays, or transit times.

Can I place a rush order?

Orders requiring faster than normal production times must have factory approval. Nominal charges will apply.

Products

What’s the difference between hard enamel (cloisonné) and soft enamel?

Both hard and soft enamel pins are die-struck metal with colorfill. The only difference is that hard enamel pins are filled to the top of the metal line so that the surface of the pin is smooth. Soft enamel pins are underfilled so that the metal is raised and is not smooth to the touch.

What is a die or tape? Do you keep it?

Dies and tapes are used to create a repeatable design. The die and tape charges are service fees and payment for such fee does not constitute ownership. All dies and materials required to manufacture an order shall remain in the property of AEF Emblem. Custom dies will not be used for any other customer. In the event there are no reorders for a period of two years, we reserve the right to dispose of the dies.

Can I get samples of your products?

If you’d like to request samples, please fill out our sample request form and include your FedEx or UPS account number for us to ship on.

Are your products compliant?

A warning label will be applied to packaging for specified products when shipping to the state of California.

For more information, please go to http://www.p65warnings.ca.gov/

Artwork

What types of artwork do you accept?

Acceptable file formats are:

Corel Draw (.cdr) w/all fonts converted to Curves
Encapsulated Post Script for PC (.eps) w/all fonts converted to Outlines
Adobe Illustrator (.ai) w/all fonts converted to Outlines
Adobe Acrobat (.pdf) w/all fonts converted to Outlines

How can I get a proof?

Digital proofs are sent once purchase orders are received. Artwork must be approved for production to begin.

Can you design artwork for me?

We do not offer conceptual design services. However, if there is an existing piece of art you need tweaked, then we can help!

Can you match my brand’s colors?

We can color match Pantone and PMS colors to enamel and thread colors. They will be matched as close as possible, but keep in mind that colors reproduce differently on different materials.

Can you duplicate an existing product?

Yes, we can replicate an existing item. We’ll ask you to mail us the sample so we can have digital art of it created. An art charge may be incurred; this will be communicated prior to production.

Pricing

What is less than minimum?

Less than minimum charges are incurred when fewer than the priced minimum quantities are ordered.

Our less than minimum fee is $60(V).

How do quotes work?

Factory quotes are valid for 45 days. The prices displayed on our website are baseline estimates and your order may incur additional costs based on complex designs, shipping, and material availability.

Packaging

How are your products packaged?

All our products come polybagged; pins are bagged individually to prevent them from being scratched or damaged.

Do you have backer cards?

Yes! We can print custom backer cards and have your pins assembled to them prior to shipping. All backer cards are custom made. View them here.

Shipping

Where do you ship from?

We ship out of our warehouse in Indianapolis, IN.

How much is shipping?

Shipping costs are dependent on the number of boxes and weight. We are experts at playing tetris and pack your order so that it minimizes your cost.

Do you drop ship?

For shipments that require two or more shipping locations, please add $8.75(V) per location.

contact us today for a free quote!

About

AEF Emblem is an A+ rated supplier in the promotional products industry, touting superior customer service and fast response times. For over 35 years, AEF has helped customers worldwide transform digital art into high quality pins, patches, coins, medals, keychains, and ornaments.

asi/30117 | SAGE/62756 | PPAI/167575 | UPIC/EMBLEM